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Order Issues

If something’s wrong with your order, don’t worry—we’ll make it right! Here’s how to handle it:Missing Items. Open your package and notice something’s missing? Here’s what to do:. Wrong Item Received. Got the wrong item? No problem—we’ll fix it at no

How do I cancel my order or add/remove an item?

Once an order is placed, we can’t make any changes to the items in it. If you need to add or remove something, contact our support team to cancel the order so you can place a new one with the correct items. Orders placed before 12 PM PST (Mon-Fri) us

Green Package Protection

What is Green Package Protection?. For just $0.98 or 10% of orders over $100, you can add Green Package Protection to your order. If your package is lost, stolen, or damaged, we'll replace it right away. Plus, this service helps offset shipping emiss

Payment Troubleshooting and Info

Running into payment issues? Here’s a quick guide to help you out:. Accepted Payment Methods. We accept:. We don’t accept checks, Bitcoin, money orders, or wire transfers.Authorization Error. If your payment was declined:. Was I Charged Twice?. Nope—

Where do I enter a Gift Card or Discount Code?

When you're checking out, you'll land on an order summary page with a spot to enter a gift card or discount code. Just type in your code and hit "apply." Your discount or credit will show up instantly. Remember, you can only use one discount code per

Discount Code and Sales Info

Got questions about discounts, sales, or promo codes? We’ve got the answers!. Forgot to Use a Discount Code?. It happens! If you forgot to apply a discount code at checkout, reach out to us right after placing your order. We’ll do our best to find a

California Proposition 65

The following is a notice to residents of California regarding Proposition 65: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer, birth d

I really like an item I saw on your Instagram, how do I find it on your site?

We’ve made our Instagram shoppable! Just click here to shop your favorite looks!

Why was my order canceled?

For your safety, our Risk Analysis team may cancel orders flagged as suspicious, but don’t worry—you won’t be charged for any canceled orders. You might see a pending transaction on your bank statement, but it’s just an authorization hold and will di