Order IssuesUpdated 5 months ago

If something’s wrong with your order, don’t worry—we’ll make it right! Here’s how to handle it:

Missing Items

Open your package and notice something’s missing? Here’s what to do:

1. Check your email—we might’ve sent a heads-up if an item is out of stock.
2. If there’s no email, let us know:
   • Your order number
   • The missing item(s)
   • If the package looked damaged or tampered with (send us a photo if you can).
     
     

Wrong Item Received

Got the wrong item? No problem—we’ll fix it at no extra cost.

1. Prepare your order number 
2. Include a photo, if possible, to help us see the mix-up.
3. Start the Return Process here so we can get this sorted out for you.
   
   

Damaged Item

If your item arrived damaged, we’ve got your back. Just:

1. Send us a photo of the damage and your order number.
2. We’ll find the best solution, whether it’s a replacement or another option.

Message us through the chat icon (bottom right) or our contact page, and we’ll get the right item to you fast. You can also reach us at (888) 438-5443. We’ve got you covered!