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support@intotheam.com

INTO THE AM

What is Green Package Protection?. Protect your parcel and pay just $0.98 or 10% of the order over $100. We will replace the order immediately if it gets lost, stolen, or damaged. This protection also neutralizes shipping emissions and donates to Pac

Green Package Protection

Shipping

How do your t-shirts fit?

How does it work?

Do I have to sign my life away?

When can I sign up?

My size for T-Shirt Club is sold out! What's up with that?

Can I choose my own T-Shirt Club design?

When does my monthly subscription ship?

Can I purchase a past month's design?

What fabric do you use for subscription tees?

Program Overview

When do you charge my credit card?

Why are there multiple pending subscription charges on my credit card account?

Can I purchase multiple subscriptions?

The items in my cart disappeared! Where did they go?

What payment methods do you accept for T-Shirt Club?

Can I checkout with multiple items in my cart?

Checkout

Shipping Rates and List of countries we ship to for T-Shirt Club

Do you ship subscription shirts to the EU?

How do I cancel my subscription?

How do I manage my subscription?

Do you offer returns for T-Shirt Club items?

Can I exchange my T-Shirt Club size?

How do I update my T-Shirt Club size?

I forgot to cancel my subscription, can I get a refund?

How do I skip a month of my Subscription?

Returns and Cancellations

Can I use a gift card to pay for my subscription?

Why is my promo code not working on my subscription shirt?

Coupon Codes and Gift Cards

T-Shirt Club

My order status says "Unfulfilled".

How do I cancel my order or add/remove an item?

Where is my order?

110% Price Match Guarantee

What should I do if I received the wrong item(s)?

What should I do if my order has arrived and I am missing an item?

Can I add/remove an item from my order?

I forgot to use a discount code on my recent order

An item I purchased is on sale now. Will you honor the sale price?

Can I combine discount codes on my order?

What can I do if I forgot my password?

Why was my order canceled?

Orders

What are your shipping rates and delivery times?

What countries do you not offer shipping to?

My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Do you offer free shipping?

Do you ship to my country?

Do you ship out orders over the weekend?

How do I track my order?

Import Tax & Duty Fees (International Customers)

My package was lost. What now?

Why does my tracking number say "not found"?

What should I do if my shipping is delayed by the mail carrier?

What should I do if my tracking information says 'Return to Sender'?

Do you ship to APO/FPO addresses?

What shipping carriers do you use? Do I need to sign for my package?

Can I upgrade my shipping speed after my order is placed?

How do I refuse an order?

Return Policy

Can I exchange my order?

Refund Returns

International Returns

Shipping charges for returns

Returns $10 or less

How long does it take to process a return?

Late Returns

How to process an international return

Store Credit Returns

Refunds

Final Sale Items

How do I return an item I received as a gift?

Returns

What should I do if my discount code is not working?

When placing an order, I get an error message stating there has been an authorization failure. What went wrong?

Where do I enter a Gift Card or Discount Code?

What payment methods do you accept?

Order Verification

Was I charged twice?

How do I receive store credit?

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))

Green Package ProtectionUpdated a year ago