Why was my order canceled?Updated 10 months ago

For your safety, our Risk Analysis team may cancel orders flagged as suspicious, but don’t worry—you won’t be charged for any canceled orders. You might see a pending transaction on your bank statement, but it’s just an authorization hold and will disappear within 2-5 business days.

Sometimes, orders get canceled if there’s a mismatch in the checkout info. If you think this happened with your order, double-check that everything matches your billing details.

Heads up—canceled orders can’t be undone. If you still want to complete your purchase, you’ll need to place a new order.

Need help or want an invoice for the same items? Reach out to our customer support team, and we’ve got you covered!