Discount Code and Sales InfoUpdated 5 months ago

Got questions about discounts, sales, or promo codes? We’ve got the answers!

Forgot to Use a Discount Code?

It happens! If you forgot to apply a discount code at checkout, reach out to us right after placing your order. We’ll do our best to find a solution for you!

Discount Code Not Working?

If your code isn’t working, here’s how to troubleshoot:

• Check the promo rules – Some codes have specific terms, listed in the promo email or sales page.
• Make sure the code applies – Not all items are eligible for discounts (check item details or your cart).
• Verify the expiration date – Promo codes often have time limits; check the date in the email or sales section.
• Enter it exactly – Watch for typos, extra spaces, or confusing characters (e.g., “0” vs. “O”).

If the code is valid but still won’t work, contact us, and we’ll help sort it out!

Can I Combine Discount Codes?

You can only use one discount code per order. However, you can combine a discount code with a gift card.

Final Sale Items

Items marked FINAL SALE aren’t eligible for returns or exchanges.

Sale Price Adjustments

We can’t apply sale prices to orders placed before or after the sale window. Sales are time-sensitive and locked to the promo dates.

If you’ve got questions, contact us! Provide the following in your email:

• Your first and last name
• Order number
• The email address used to place the order

We’ll jump in and help you out. You can also call us at 1 (888) 438-5443.

Still need help? Our team’s got your back! Reach out here, and we’ll make sure you’re taken care of.