Shipping and Delivery IssuesUpdated 5 months ago

Your Guide to Resolving Shipping & Delivery Issues

We know how frustrating shipping problems can be—but don’t stress! We’re here to help. Whether your package is delayed, lost, or returned to sender, here’s everything you need to know to get it sorted quickly.

Lost Package

If your package is lost in transit, here’s how to track it down:

• Double-check your shipping address to ensure it’s correct.
• Make sure to check your tracking details as it may be stuck in Customs or you may have to pay duties

Still no sign of it? Contact us here with your order number, and we’ll make sure you’re taken care of!

Tracking Says “Delivered” but No Package

If your tracking shows “Delivered,” but the package hasn’t arrived yet, don’t worry—it might still be on its way.

1. Check for a delivery notice.
2. Look around your property or delivery spot.
3. Ask neighbors or anyone nearby if they picked it up.
4. Contact your local post office—they may be holding your package.
5. Wait a day or two—packages sometimes show up after being marked as delivered.

If the package still doesn’t appear, reach out to us, and we’ll help resolve it.

Tracking Shows “Return to Sender”

Sometimes packages get returned for reasons like:

• Incorrect or incomplete address
• Unclaimed delivery
• Customs or import restrictions
• Damage during transit

Here are our best options to help you:

• Issue store credit that never expires for cost of the item.
• Reship your order to the same address

If your package is marked as “Return to Sender,” contact us ASAP so we can get it sorted!

Delayed Shipping

If your package is taking longer than expected to arrive, don’t hesitate to reach out. Shipping times vary by method—check here for delivery estimates.

Wrong Address on Order

Unfortunately, we can’t update shipping addresses after an order is placed. If you realize the address is incorrect, contact us within 1 hour of placing your order to cancel. Then, you can reorder with the right details.

Tracking Number Not Found

Tracking numbers may take 1-2 business days to update online. If there’s no activity after that:

• Log into your account or use the “Track My Order” link.
• Still no updates? Email us, and we’ll investigate for you.

No matter the issue, we’re here to help make things right. Got questions? Reach out to our support team, and we’ll have your back every step of the way!