Program Overview

Checkout

Shipping

Returns and Cancellations

Coupon Codes and Gift Cards

Our support team is happy to help!
support@intotheam.com

INTO THE AM

T-Shirt Club

How do your t-shirts fit?

How does it work?

Do I have to sign my life away?

When can I sign up?

My size for T-Shirt Club is sold out! What's up with that?

Can I choose my own T-Shirt Club design?

When does my monthly subscription ship?

Can I purchase a past month's design?

What fabric do you use for subscription tees?

When do you charge my credit card?

Why are there multiple pending subscription charges on my credit card account?

Can I purchase multiple subscriptions?

The items in my cart disappeared! Where did they go?

What payment methods do you accept for T-Shirt Club?

Can I checkout with multiple items in my cart?

Shipping Rates and List of countries we ship to for T-Shirt Club

How do I cancel my subscription?

How do I manage my subscription?

Do you offer returns for T-Shirt Club items?

Can I exchange my T-Shirt Club size?

I forgot to cancel my subscription, can I get a refund?

How do I skip a month of my Subscription?

Can I use a gift card to pay for my subscription?

Why is my promo code not working on my subscription shirt?

My order status says "Unfulfilled".

How do I cancel my order or add/remove an item?

Where is my order?

110% Price Match Guarantee

What should I do if I received the wrong item(s)?

What should I do if my order has arrived and I am missing an item?

I forgot to use a discount code on my recent order

An item I purchased is on sale now. Will you honor the sale price?

Can I combine discount codes on my order?

What can I do if I forgot my password?

Why was my order canceled?

Orders

What are your shipping rates and delivery times?

What countries do you not offer shipping to?

My tracking information says my order has been marked delivered, but I have not received it. What should I do?

Do you offer free shipping?

Do you ship to my country?

Do you ship out orders over the weekend?

How do I track my order?

Import Tax & Duty Fees (International Customers)

My package was lost. What now?

Why does my tracking number say "not found"?

What should I do if my shipping is delayed by the mail carrier?

What should I do if my tracking information says 'Return to Sender'?

What shipping carriers do you use? Do I need to sign for my package?

Can I upgrade my shipping speed after my order is placed?

How do I refuse an order?

Green Package Protection

Return Policy

Can I exchange my order?

Refund Returns

International Returns

Returns $10 or less

How long does it take to process a return?

Late Returns

Store Credit Returns

Final Sale Items

How do I return an item I received as a gift?

Veho At-Home Pickups

Returns

What should I do if my discount code is not working?

When placing an order, I get an error message stating there has been an authorization failure. What went wrong?

Where do I enter a Gift Card or Discount Code?

What payment methods do you accept?

Was I charged twice?

How do I receive store credit?

Why is the charge on my account different from the total shown in my order confirmation email? (International orders (CAD, AUS, etc.))