Membership Overview

Managing your membership account

Billing & Payments

Refunds & Return

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INTO THE AM

Get answers about the INTO THE AM Membership. Learn how to join, manage your account, understand billing and renewals, use cashback benefits, and handle cancellations.

INTO THE AM Membership Program | Benefits, Billing and Account Support

Learn how the INTO THE AM Membership works. Find details about member benefits, how to join, account access, billing and payments, recurring fees, cashback rules, and membership cancellations.

Membership Program

What are your Return Guidelines?

International Returns

How do I return an item I received as a gift?

Returns & Exchanges

What are your shipping rates and delivery times?

Shipping and Delivery Issues

Do you ship to my country?

Import Tax & Duty Fees (International Customers)

Shipping

Order Issues

How do I cancel my order or add/remove an item?

Green Package Protection

Payment Troubleshooting and Info

Where do I enter a Gift Card or Discount Code?

Discount Code and Sales Info

California Proposition 65

I really like an item I saw on your Instagram, how do I find it on your site?

Why was my order canceled?

Orders

What is Tee Club and how does it work?

What do I get each month?

Can I choose the design each month?

How much does Tee Club cost?

When will I be billed and when does my tee ship?

How do I preview the monthly design?

Can I purchase previous Tee Club designs?

Where is Tee Club available?

Getting Started

How do I log into my Tee Club subscription account?

How do I update my shirt size?

How do I update my shipping address?

How do I skip a month?

How do I cancel my subscription?

How do I reactivate my subscription?

Can I have multiple subscriptions?

How do I gift my next order?

Managing Your Subscription

When will I be charged each month?

How do I update my payment method?

Why did I get charged again so soon?

What happens if my payment fails?

What payment methods are accepted?

Why won’t my promo code work on Tee Club?

Can I purchase non-subscription items with my Tee Club order?

Can I use a gift card to pay for my subscription?

How much is shipping?

When will my tee ship each month?

How do I track my shipment?

Do you ship internationally?

Will I need to pay duties or taxes?

What if my package is lost or delayed?

Shipping & Delivery

What size should I choose for Tee Club tees?

What fabric do you use for Tee Club tees?

How are the designs printed?

How should I care for my Tee Club tees?

Do you offer exchanges if it doesn’t fit?

Product & Quality

I forgot to skip or cancel. What are my options?

My tee didn’t arrive. What should I do?

My tee arrived damaged or incorrect. How can I get a replacement?

I didn’t receive the email preview before billing. What should I do?

I’m having trouble accessing or managing my subscription. What should I do?

Support & Issues

Tee Club Subscription

What is Membership Program?

How do I join?

Do I need to have an account?

Is the membership fee a recurring charge?

How long do cashback last?

Why aren't my benefits working?

How can I pause or cancel my membership?

Pricing

Can I return my membership or request a refund?